Refund policy

Returns & Refunds Policy
We want you to love what you ordered. If something is not right, you have 30 days from delivery to request a return.

Eligibility
• Items must be unworn, unwashed and unused, with original tags and packaging.
• For hygiene reasons, earrings, bodysuits/shapewear, socks and intimate items can only be returned if they arrive damaged or defective.
• Gift cards and final-sale items are not returnable.

How to start a return
1. Email genuinelinkswellness@gmail.com with your order number, the item(s) and the reason.
2. We will reply within 1–2 business days with the return address and instructions. Please do not send items back without contacting us first; packages sent to the wrong address cannot be refunded.

Damaged, defective or wrong items
If your item arrives damaged, defective or is not what you ordered, email us within 7 days of delivery with a photo. We will send a free replacement or a full refund, and you will not need to pay return shipping.

Return shipping
For change-of-mind returns, return shipping is paid by the customer. We recommend a trackable service.

Refunds
Once we receive and inspect your return, we will email you. Approved refunds go back to your original payment method within 5–10 business days (your bank may take a few extra days to post it).

Exchanges
The fastest way to get a different size or color is to return the original item and place a new order.

Cancellations
You can cancel an order within 12 hours of purchase if it has not yet been processed. Email us as soon as possible.